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TelmeWorlds - FAQ
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With the changes in Telme, your nickname becomes your only ID in the system – all Telme telephony services are now based on it. In other words your “login” is also your “phone number” and “email address”. When you need to use alpha-numeric key board (for example to call from DID or AirGate), simply dial the numbers that correspond to letters in your nickname (e.g. if you need to dial “barney” you dial “227639” instead). Nickname replaces the VSIM of the old system – no new VSIMs will be issued. However already issued and functioning ones will be further supported.
Your AirGate is a separate telephonic device and you are thus able to make/receive calls directly from it. Every AirGate has a “phone” number, different from what your nickname-number is. Upon your choice it becomes the part of your CatchMe chain.
To create/update your personal profile: 1. Login 2. Open ‘Profile/Settings’ option in the navigation menu (upper right corner) 3. Fill in the form. 4. Select fields to be publicly available at your site.
To indicate your geolocation on the TelmeMap: 1. Login 2. Open ‘Profile/Settings’ option in the navigation menu (upper right corner) 3. Type your city in the “Search on the map” field 4. Select the adress when the map zooms in.
To open the history of all logins carried out under your nickname: 1. Login 2. Open ‘Login history’ option in the navigation menu (upper right corner) 3. Check the list of logins with their dates, IP addresses and browser details.
To get in touch with our support: 1. Login 2. Open ‘Support’ option in the navigation menu. 3. Select your language and re-login 4. Open your ticket and describe the problem you faced.In the future you wont not need to re-login to complete your ticket.
You can read the new entries of all blogs you follow, as well as the corporate news and Telme announcements, on the home page of your portal. To access it, open the ‘Feed’ option of your ‘HOME’ section.
To open the general map of all users: 1. Login 2. Open the “Map” option of the “Home” tab. The legend of the map is placed in the right part of the page. To find particular city, type its name in the “Search on map” field and click on “Find!”. To find user by his/her nickname, use the “Search nickname” field.In the sections “My friends” and “My first layer” you will find the map of your friends and the first layer of your structure.
To create your site: 1. Login 2. Open the tab ‘Personal site’ 3. Fill in the form 4.Go to your site at http:// yournickname.telmeworlds.sg
To create a new blog entry: 1. Login 2. Open the tab ‘Personal site’ 3. Go to yournickname.telmeworlds.sg using the link 4. Click on ‘Write new post’ 5. Type the text of the entry into the form opening
To check your current month statistics: 1 .Login 2. Click on the tab ‘Business’ 3. Select ‘Stats’ in the horizontal submenu. 4. Check general statistics in the front table 5. Click on the grey button in the horizontal stats menu to check your awards and qualification history 6. Select the type of data needed (TVC, new in TVC, PSB, new in PSB) to open statistics on your trees.
To make an order: 1.Login 2. Click on the tab ‘Business’ 3.Click on ‘Order’ in the horizontal submenu. 4.Decide which product you want to buy (AirGate, AirGateMax, AirBiz), then click BUY. 5. Fill out the form opened and confirm your purchase.
The business ledger provides information and details on all of your transfers and operations. To work with your business ledger: 1.Login 2. Click on the tab ‘Business’ 3. Select ‘Ledger’ in the horizontal submenu. 4. Choose the period of operations you are interested in (all time, current month, previous month). 5. Choose the account (balance or commission). 6. Sort data in the ledger by date, income or expense.
To purchase AirPass: 1.Login 2. Click on the tab ‘Business’ 3. Select ‘AirPass’ in the horizontal submenu. 4. Decide how many AirPasses you want to buy, then click BUY. 5. Fill out the form opened and confirm your purchase.
To purchase AirTime voucher: 1.Login 2. Click on the tab ‘Business’ 3. Select ‘AirTime’ in the horizontal submenu. 4. Select the type of AirTime voucher you want to purchase (5, 16, 32, 64), then click BUY. 5. Fill out the form opening and confirm your purchase.
To validate an AirTime voucher: 1.Login 2. Click on the tab ‘Business’ 3. Select ‘AirTime’ in the horizontal submenu. 4. Click on ‘Validate AirTime’ option and enter the code of the voucher in the form opening. 5. If the voucher is valid, you will see the expiry date of the voucher in the window.
To charge your AirTime with already purchased AirTime voucher: 1.Login 2. Click on the tab ‘Business’ 3. Select ‘AirTime’ in the horizontal submenu. 4. Choose the voucher you want to burn into your AirTime balance from the list. 5. Click on ‘Burn it’.
To see the list of your customers: 1.Login 2. Click on the tab ‘Business’ 3. Select ‘Customers’ in the horizontal submenu. 4. Check your list of customers and use contact link to get back to them.
To search people in the network: 1.Login 2. Click on the tab ‘Business’ 3. Select ‘Search network’ in the horizontal submenu. 4 Type in the nickname or part of the nickname.
To add balance: 1.Login 2. Click on the tab ‘Business’ 3. Select ‘Add balance’ in the horizontal submenu. 4. Click on ‘Add code’ 5. Fill in the amount you would like to add 6. Print out the payment order and pay it in your bank 7. Use code to control the transfer.
To check your titles history: 1.Login 2. Click on the tab ‘Business’ 3. Select ‘Titles’ in the horizontal submenu. 4 Check your history.
OR
To check your titles history in the stats section: 1 .Login 2. Click on the tab ‘Business’ 3. Select ‘Statistics’ in the horizontal submenu. 4. Click on the grey button up in the statistics menu to check your awards and qualification history.
To make an upgrade of your distributor status: 1. Login 2. Click on the tab ‘Business’ 3. Open “Upgrade” option of the horizontal submenu. 4. Select the partnership status you want to upgrade to. 5. Choose pattern of delivery and fill in the form 5. Confirm the operation by clicking on ‘Upgrade!’
To send money from your balance to other distributors: 1.Login 2. Click on the tab ‘Business’ 3. Select one of these options in the horizontal menu: ‘Orders’, ‘AirTime’, ‘Customers’, ‘Search network’, ‘Titles’. 4. Find ‘Balance’ line in ‘Business’ table in the right section of the page . 5. Click on ’send to’ 5. Fill in the form (receiver, amount, description) 6. Confirm the transfer by clicking on ‘Send money!’
To transfer money from commission to balance account: 1.Login 2. Click on the tab ‘Business’ 3. Select one of these options in the horizontal menu: ‘Orders’, ‘AirTime’, ‘Customers’, ‘Search network’, ‘Titles’. 4. Find ‘Commission’ line in ‘Business’ table in the right section of the page . 5. Click on ‘transfer’ 5. Fill in amount 6. Confirm operation by clicking on ‘Transfer!’
Everyone who uses your AirGate connection is automatically redirected to your Personal site at yournickname.telmeworlds.sg. By clicking on the huge pink ‘Sign up’ button in the right section of the page, they can open registration form and become Telme users. To join your business network they need to make an upgrade of their status in the network and indicate you as their sponsor.
To send the message: 1. Login 2. Open the ‘Messaging center’ option in the upper right corner of page under the navigation menu 3. Click on “New message” 4. Fill in the nickname(s) of the receiver and the text of the massage 5. Click on “Send”.
To start using chat: 1. Login 2. Open the “Quick chat” option (right part of the page) 3. Click on the nickname of the person you want to chat with 4. Type the text into the window opening.
You will find the logout button in the upper right corner where you also find your profile settings.
On the login page you will find the link ”Forgotten password”. Click on it and the system will ask for your email. After you submit this request a new password will be sent to you.
Changing your password monthly and quarterly is a good habit to protect your business. Many softwares today automatically save passwords for you, but that also means someone else accessing your computer can easily manipulate your account.
Initially this is the list of the people in your business structure. You will have to ”Unsubscribe” in case you don’t want to follow their blogs regularly.
First ensure you are logged in into TelmeWorlds. Then open another window where you paste the name of the link to your friends blog (http://nickname.telmeworlds.sg).You will then see a link on the right side above that person’s profile picture which says ”Subscribe to this blog”. As soon as you have clicked, the person will be added to your list of friends and you will also be able to see him/her on the map of your friends.
At any point of time you may click ”Edit” on your personal site and you will access its admin panel where you can reset any parameters in realtime.Don’t forget to save before leaving the page.
During the rollout period you can only purchase Airtime voucher, recharge your Airtime and register your AirGate device. The rest of the functions will be available after the rollout. Note: You can still manage your VSIM account using the old VSIM portal until the end of the year. Please visit the corporate site and login using your VSIM number, as usual.
To register your device: 1.Login 2. Open the tab ”Communication” 3. Click on ”AirGate” and ”Register new AirGate” 4. Chose which type of device you are registering and then fill out the form. 5. Click ”Register”.
A scanned copy of your valid passport, ID card or driving licence. It should be clear enough to show registration number, photo and so forth.
To choose your strategy: 1. Login 2. Open “Business” tab and select “Stats” in Business menu 3. Click on “TVC tree” button under the diagram 4. Select one of the suggested placement strategies (’Auto’, ‘Inner right’, Inner left’, ‘Outer right’, ‘Outer left’) 5. Check the next available position with the strategy you selected clicking on ‘Show next available position’ 6. You can change strategy after you added at least 2 new distributors with the current strategy.
To see your PSB tree: 1. Login 2. Open ‘Business’ tab and choose “Stats’ in the menu. 3. Click on ‘PSB tree’ button under the diagram to open your tree.
1. Login 2. Open ‘Business’ tab and choose “Stats’ in the menu. 3.Click on ‘New in PSB’ button under the diagram 4. Select the time period for the display of the new members (up to 1 year) 4. See the list of new distributors: green colour means member has reached personal qualification while red colour means he/she has not.
You can continue using your AirTime purchased before the migration by using the VSIM of the old platform.
Once consumed you will continue buying AirTime using the new platform.
Note: To be able to utilise the new services you first have to activate your services on the new platform.
When changing the position of your AirGate - on the map - you have to follow the following procedure: Communication - AirGate - Change Location.
When uploading - the document can not be larger than 2MB.
Telme offers you the tools to build Your Network, connect to the Internet, share and communicate from a landline, computer or cell phone freely.
The only way you can become a Business Partner is by being sponsored by another Business Partner.
Becoming a Telme Business Partner means that you accept the online diastribution contract terms, and that you have made the decision to promote Telme services worldwide.
The Team Member code is valid for 30 days during which it is possible for you to become Team Builder or a Partner. After your 30 days have passed, unless you upgrade, your position will go back to Free Member and your position in the structure will be lost.
Of course. With your position as Free Member all your services will remain active.
To become Team Builder you have another 30 days at your disposal. In your back office you will find a note with how many days are remaining until you have to do something.
To stay active you have to make personal orders of products or services from Telme monthly. These orders have to be worth at least 60cv. With an installment of 60cv you what you earn will be calculated on team volume commission (tvc), volume generated by your own team and fast start bonus. With an installment of at least 120cv monthly you will be entitled to benefit from the entire compensation plan.
The monthly installment of either 60 or 120cv serves to entiled you earn from all types of ways from your position, but also to maintain your position. After 3 months with no activity the company will procede with a compression of the structure and you will lose your place and your team structure.
After the registration and recieving of your products you can with any dissatisfaction request your money back. The money will be paid back in form of a second product. This is according to the standard norm for refunding which you can read more about in “Telme Policy, Terms and Procedure”.
At the moment the registration and any transactions to become a team member, or directly partner or team builder, Telme will generate a receipt which you will find automatically in your back office. There you will also find records of your daily acyivities and receipts of upgrading of your position and purchases of products.
The Telme brand, as well as the the other brands of the company(Woip2,V-sim,etc), are all protected by the laws of copyright and its usage. It is allowed to use the brand in special cases but requires a permission from the company. In the documents “Telme Brand Policy” and “Telme, Policy, Terms and Procedure” ,which you will find in the “Download” section of the website, you will find all information related to this subject.
There is an ad hoc ethical commission you can contact at: ethicalcommission@telme.sg
Any other sales activity pointed at the people in your “structure” which are not your first line will be classified as cross-sponsoring and will conclude in the company disactivating your code for doing business.
Despite cross-sposoring, what is also classified as none ethic business behaviour is if someone is not doing business in an honest and transparent way.Nor towards other entrepreneurs neither the company itself. Telme reserves the right to make the final decision however someone is behaving or doing buisness in an none ethic way.
Telme is a company with its legal entity registered in Singapore and therefore has to follow the regualations of the Republic of Singapore. Any valid legal documentation has to be done in the official language of the country of registration of the company. Any translated documents are of no legal value.
All information mentioned in this FAQ you can read more about in the area called “Download”. There you will find: “Telme, Policy, Terms and Procedure”, MDM PayPlan and Contract Agreement (available from the moment become Team Member).
There is not any legal implication.
Navigation of “alien” users that is to say people who do not belong to the Telme network and therefore not identified yet, is still subject to registration and purchase of a PASS that will allow them to navigate on the AirSpot. Information on this pass will be released on due time.
AirGate is a single Wi-Fi and VoIP device and it represents the main element of Telme network made by all its users.AirGate allows you to create two wireless networks – an encrypted personal one and a public one. Sharing your public network with Telme users allows you to automatically have access to their network. Your private network will always have priority.AirGate does not replace your Internet provider; you must have a broadband connection to use it.It configures automatically. It can be used to call other Airgates for free, or any number worldwide, at a very low rate.Once configured, you are visible in the TelmeWorlds map. People connecting through your AirGate are directly channeled to your personal web site.
What makes AirGate unique is the whole project: Telme is building the first WiFi global network, made by people. But the actual difference between the AirGate and other similar devices is that our AirGate is not a mere Wi-Fi Router, it is also an ATA adaptor for Telme VoIP services.
You must have a broadband Internet connection and a modem or an ADSL router or cable supplied by your provider.You just need an ordinary tone phone to use the VoIP service.
AirGate is available in Partner and Team Builder packages to Telme Business Partner.
AirGate-connected device speed may vary depending on a series of elements. First of all, the connection speeds of your own ADSL line. Then, the presence of possible obstacles to the AirGate signal. Finally, the actual connection capacity of the various connecting devices. This means that there is not a single “fix” value that determines the connection speed.
There is not a preset number. Nevertheless, it is quite obvious that the more devices you connect the more the broadband is “shared”, however you won’t lose usability or the capability to surf your web.
AirGate is a WiFi 802.11 g device in compliance with FCC regulations, so it can be safely used both at home and at the office.
The AirSpot is a Telme hotspot. A Telme member that has his/her AirGate activated can connect to all AirSpots in the world for free.
Everyone can connect to the AirSpots. Non-Telme users can connect by purchasing a PASS. The purchasing modalities and PASS characteristics will be announced shortly.
The choice is completely up to the user’s discretion.
AirBiz is the AirGate business version, specifically designed for bars, restaurants, hotels, offices and other business or commercial premises.Thanks to AirBiz, you can offer your clients an Internet access service which is easy, fast and protected at the same time.The AirBiz also gives you a series of instruments and opportunities so you can improve your business and enhance your visibility.
The AirBiz spreads the wifi signal of your connection, so you just need an Internet connection to make your own AirBiz work.
The owner of an AirBiz can:Give his/her clients Internet access.Build a tailor-made commercial web site showcasing offers, promotions and ads to which anyone connected to the AirBiz will be directed to.Allow all his/her service users to call for free during a preset number of minutes directly from his/here web site.Be visible in TelmeWorlds map.Establish a discount program for all Telme Community Members.Have available advertising and contact instruments to reach the data base of all those who connected to the AirBiz.
The AirBiz manager decides on the Internet access: with a fee, free of charge or limited to a pre-established period of time or to navigate only on some specific web sites (GMail, Yahoo, MSN, etc).However, access to AirBiz by the users of Community Telme is always unlimited and free of charge.
- Simplicity: less than 5 minutes is really what you need to install it- Convenience: it’s a low cost solution for comparable technological products- New services for your customers (access to internet and Voip phone calls)- Visibility: thanks to the presence in TelmeWorlds and in the GPS maps- Earnings: by selling Internet access codes and increasing your business as a result of more customers.- Advertising: availability of marketing instruments from tailor-made business web site to the possibility of launching email campaigns, market analysis, and online surveys.
- For every AirBiz, it shows the precise geographic location, the category (business), Internet access conditions and a brief description of the business.- From TelmeWorlds, Telme users will be able to call directly to your AirBiz to make reservations, receive assistance or seek information.
A sign will immediately let you know of the presence of an AirBiz, and making you aware it belongs to the Telme network.
AirGate Max is an outdoor device that considerably extends your public Network coverage. It has been configured to be used in tandem with AirGate to which it connects by a power cable.
The AirGate Max is a directional device: the signal coverage depends on thr AirGate Max positioning. Anyway, it covers a wide angle.
TelmeWi and AirGate are two different products. TelmeWi resulted from the need to support those countries where the expected supply of NRG was not possible and it remains a good and functional product. AirGate is the product intended to build the Telme network. It is the result of 2 years of study and designing and it represents our Company’s new project.TelmeWi can be used as an advanced and extremely valid WiFi device within your own network.
With the changes in Telme, your nickname becomes your only ID in the system – all Telme telephony services are now based on it. In other words your “login” is also your “phone number” and “email address”. When you need to use alpha-numeric key board (for example to call from DID or AirGate), simply dial the numbers that correspond to letters in your nickname (e.g. if you need to dial “barney” you dial “227639” instead). Nickname replaces the VSIM of the old system – no new VSIMs will be issued. However already issued and functioning ones will be further supported.